Get “out-of-line”- Now Call Him!

Beyond writing to them, I recommend you actually phone the CEO of the lender you are negotiating with. Many of the CEO’s have disseminated press releases with all manner of blah blah about how much they care about homeowners. With this method, you give them the chance to show it.

This strategy is not for the naive…so, if you are thinking that these fellows (they are all men) really care, forget it. They care about their own success so craft your interaction with them accordingly. They’d love to help you if it shows they can make their organization hum, or that they can “feel” what the common man feels. But, do not present them with bombshells that middle managers and directors will snuff-out.

Here’s what to do: Once you have crafted your strong argument for assistance and mailed same to the CEO (via certified mail…as described in my last post to this blog), dial the bloke! That’s right, call him up! Find the phone number for corporate headquarters and say: “Please transfer me to the office of Mr. _____”. Once you reach the staff assistant, secretary or office operator, say “Hello, my name is ________. I’m one of your customers, and I would like to speak to Mr._______ because I’m really having trouble getting a problem resolved, and I know that he doesn’t want me to feel that way. In fact, I read where he says “_____________________________”.

There is absolutely no chance you will speak with the man, but you will be treated cordially and a return call will be promised. A staff person will return you call – then, say exactly this…”Thank you for returning my call! I am so hopeful that Mr. ___ can help me. I sent a letter to his office recently, by certified mail. Do you know if he has read it yet? I need assistance because I don’t know where else to turn.

NOW TELL YOUR STORY VERY BRIEFLY…no more than two points of frustration and 30 seconds!

NOW ASK FOR SPECIFIC HELP…such as 1) could Mr. ____please ask the lawyers to re-evaluate my assertion that _________________, and _____________________…or 2) could Mr. ___please ask loss mitigation if they understand my husband is disabled or… 3) would Mr. _____ please clarify to the customer service person that we DO qualify for the President’s Program.

I will publish some of the succinct and effective scripts we’ve written with clients.

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